Privacy Policy

Introduction

Salon Warehouse (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect any information you provide while using our website, [www.salonwarehouse.co.ke] (the “Website”). By using this Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Website or engage with our services:

1. a) Personal Identification Information

• Name
• Email address
• Phone number
• Physical address

1. b) Non-Personal Information

• IP address
• Browser type
• Operating system
• Pages viewed on the Website
• Referring site details

1. c) Payment Information

We do not store or process credit card or mobile money information on our servers. Payments are securely processed by third-party providers.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• Processing Orders: To process your transactions, fulfill your orders, and deliver products.
• Customer Service: To respond to your inquiries, provide support, and address any issues.
• Marketing Communications: To send you promotional emails or messages about new products, special offers, or other information we think you may find interesting. You can opt-out of marketing communications at any time.
• Website Improvement: To improve our Website, customize user experience, and analyze trends.
• Legal Compliance: To comply with legal obligations, protect your rights, and prevent fraud or misuse of our services.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.  

4. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences and provide a better, more personalized experience.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully using the Website.

6. Third-Party Links

Our Website may contain links to third-party websites. These websites operate independently of us, and we have no control over their privacy practices. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

7. Your Rights

As a user of our Website, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: If you believe any information we have is inaccurate or incomplete, you may request a correction.
• Deletion: You may request that we delete your personal data, subject to legal obligations.
• Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Salon Warehouse
Email: info@salonwarehouse.co.ke
Phone: +254 0733 726 921